QUINN J.B., Intelligent Enterprise: a knowledge and service based Paradigm for industry. Free Press, 1992

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Intelligent Enterprise

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CONTENTS

Part One: INTELLECT AND SERVICES: RESTRUCTURING ECONOMIES AND STRATEGY

1. Services Restructure the Economy

2. Focusing Strategy on Core Intellectual and Service Competencies

3. Leveraging Knowledge and Service Based Strategies Through Outsourcing[/one_half_last]

Part Two: KNOWLEDGE BASED SERVICES REVOLUTIONIZE ORGANIZATIONAL STRATEGIES

4. Revolutionizing Organizational Strategies

5. Service Based Disaggregation with Strategic Focus

6. Exploiting the Manufacturing — Services Interface

Part Three: MANAGING THE KNOWLEDGE BASED SERVICE ENTERPRISE

7. The Intelligent Enterprise: A New Paradigm

8. Managing Knowledge Based and Professional Intellect

9. Managing the Innovative Organization

Part Four: MANAGING THE INTELLIGENT ENTERPRISE

10. Managing Intellect in Mass Services: A Customer Based Quality Focus

11. Managing for Service Productivity

12. Managing the “Intelligent Enterprise”

13. A New Economic and Management Paradigm