MINTZBERG H., Why I hate flying. Texere, 2001
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CONTENTS
Chapter 1 – Flying is a transformational experience
Chapter 2 – Programming the passengers
Chapter 3 – Getting looped
Chapter 4 – Fully fleeced
Chapter 5 – Points payola
Chapter 6 – Flying by phone
Chapter 7 – ‘This is your captain screaming’
Chapter 8 – The danger so flying down under
Chapter 9 – It’s time to get really commercial
Chapter 10 – Reheating quantity
Chapter 11 – Dealing with a ‘little problem’
Chapter 12 – Why I hate airports even more
Chapter 13 – Rules for designing the perfect airport
Chapter 14 – Genuinely scrambled management
Chapter 15 – Why I really hate flying
Chapter 16 – Hope for humanity
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